Postage and shipping:

International:

It is a requirement upon payment for international buyers to provide their contact number and State if they based in the USA. This will ensure that your parcel reaches you in case you are not available to receive at time of arrival. You will also need to provide your foot measurements to guarantee a perfect fit.

Please ensure your address is identical to the address on your card details and Paypal account, they must be up to date.

When requested items will not be shipped to an alternative address that is not present or confirmed on current invoices.

Rush orders are not accepted due to the nature it would entail in compromising quality. Royal Mail and MyHermes will be used for the UK and Third party Worldwide courier’s will be used for international, to the value equivalent of Second class mail tracked (you will need to sign for upon arrival).

If lost in transit we will initiate a claim with the courier. The seller is not responsible for delays or custom tax charges.

What is Decoupage?
The definition of Decoupage is as follows: the art or craft of decorating objects with paper cut-outs.

My shoes don’t look the same as in the picture?
With all of my designs they are handmade and as a result; shoe shape, heel height etc all change the design chosen.

Can you make this shoe in a week as I need it for an event?
I am as flexible as possible with my shoes and designs, however I cannot complete an order at such short notice. This is because some designs can take several days to produce due to drying times. If you have an event or occasion in mind please message me before checkout so that I can advise whether I can meet this deadline. Please bear this in mind when ordering and order in PLENTY of time. I would rather turn away an order than compromise on quality to save time. I want to guarantee your item arrives as it should.

Can you get other colours/pictures?
Yes I can, I am always more than happy to try and source a specific colour or image to match your design. As stated in my item descriptions, please contact me and I will see what I can do. Please also consider your screen resolution may impact the colours shown

Are the shoes durable?

First and Foremost – shoes are designed to be worn. My shoes are protected with a range of sealants to ensure they are long lasting. I also ensure that my designs are made to avoid creases and tearing and ensure a long life cycle. As these are custom craft shoes I still must stress that they should be handled with EXTRA care.

My Decoupage shoes are decorated in 2 layers of high quality book paper and then sealed with waterproofing sealants therefore please be advised to be cautious and still avoid water just in case. Creases and wrinkles will occur naturally due to wear and tear just like faux synthetic leather. Shoes have a gloss finish to them.

Can I wear the shoes in rain?
The shoes are sealed with a range of sealants to make them as water resistant as possible (British weather this will always be a factor). I have protected the shoe with an expensive waterproof sealant however I would advise to still be cautious with the good old British weather.

My item appears to have been ruined/damaged in the post?
Although this is a very rare occurrence I can appreciate that sometimes item are damaged in transit, please bear this in mind and inform me if this happens as I spend a lot of time ensuring the highest quality is maintained in the items I make, therefore when they leave my place of work they leave in perfect condition. I use both Royal Mail and Hermes Delivery and would need to know of any problems ASAP so I can raise the issue with the relevant courier. I am always happy to look at returns and repairs in these circumstances.


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